COVID-19 Policy Updates

First and foremost, we stand by the safety and health of our employees and customers as our #1 priority.

You can find resources regarding Canada’s response to COVID-19 by clicking here, including updates, symptoms & treatment, travel advice, economic & financial support, and self-assessment tools.

As COVID-19 continues to impact the majority of countries around the globe, our team at Arrowsoft Sports is closely monitoring and implementing protocols issued by local and federal officials to ensure we do our part in preventing the spread of the virus.

The Government of Ontario has ordered the temporary closing of all at-risk workplaces for a 2-week period (through April 6th, 2020). We will be unable to offer customers our products in-person, including our physical warehouse, shows, and festivals; however, the “Online Commerce” portion of our operations is allowed to operate as usual. Order shipments may experience delays during this time as our partners at the post office are working hard in their roles to combat the spread of the virus.

We are continuing to monitor announcements from our local and federal officials and will update this page with any new developments that impact our ability to ship out orders.

As of the time of this edit (March 24th, 2020, 1:50PM EDT):

  • Our online commerce operations continue as usual – you can still order products from our online shop as usual
  • Slight delays in shipping are expected as the post offices are working hard in their roles to combat the spread of the virus
  • We will post updates to our operations here as we learn more from local and federal officials

We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it’s outcomes. We hope you and your families are staying healthy, safe, and we look forward to everything returning back to normal soon!

If you have any additional questions, our customer service team is available to help. Please allow 1-2 business days to receive a response at this time.

Thank you for your support,

The Arrowsoft Sports Team

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